Refund, Return & Shipping Policy

Thank you for shopping with Zenaida Mart.

This Refund, Return & Shipping Policy applies to merchandise purchased directly from Zenaida Mart and fulfilled or shipped by Zenaida Mart.

Products purchased from Amazon, Walmart, AliExpress, or another third-party retailer through an affiliate link on Zenaida Mart are subject to that retailer's own refund, return, exchange, and shipping policies.

30-Day Return Policy

Unless a different return period or restriction is stated below or on the product page, Zenaida Mart accepts eligible returns requested within 30 days after delivery.

To qualify for a return, merchandise must generally:

  • Be unused, unworn, unwashed, and in resalable condition;

  • Be returned with its original packaging when reasonably applicable;

  • Include original tags, labels, accessories, manuals, and components;

  • Show no signs of wear, use, alteration, washing, damage, odors, stains, or misuse; and

  • Be accompanied by the Zenaida Mart order number, receipt, or other proof of purchase.

Customers must request a return authorization before mailing merchandise to us.

To request a return, email:

info@zenaidamart.com

Please include your order number and the item or items you wish to return.

Do not mail a return until you receive return instructions from Zenaida Mart.

Shoes & Footwear

Shoes and other footwear may be returned within 30 days after delivery if they remain in new and unworn condition.

Shoes may be tried on indoors for fit, but they must not show signs of outdoor wear.

Returned footwear must include, when originally supplied:

  • The original shoe box;

  • Original tags;

  • Packaging;

  • Inserts;

  • Accessories; and

  • All other components included with the product.

Please do not use the manufacturer's shoe box as the shipping box or attach shipping labels directly to it.

Footwear showing dirt, scuffing, sole wear, odors, stains, creasing or other evidence of use beyond a reasonable indoor fitting may not qualify for a refund.

Defective or incorrectly shipped footwear should be reported to us as described under “Damaged, Defective or Incorrect Items.”

Clothing & Apparel

Most clothing may be returned within 30 days after delivery.

Eligible apparel must be:

  • Unworn except for a reasonable fitting;

  • Unwashed;

  • Unaltered;

  • Free from stains, makeup, deodorant marks, perfume, smoke, pet hair, or other odors or contamination; and

  • Returned with original tags attached when applicable.

Intimate Apparel & Hygiene-Sensitive Clothing

For health and hygiene reasons, certain intimate apparel may be non-returnable once opened, tried on, worn, or removed from sealed hygiene packaging.

This may include:

  • Underwear;

  • Panties;

  • Thongs;

  • Bodysuits with intimate-contact areas;

  • Shapewear;

  • Hosiery;

  • Swimwear without an intact hygiene liner; and

  • Similar hygiene-sensitive garments.

An unopened and unused item may be eligible for return unless the product page identifies it as final sale or non-returnable.

These restrictions do not prevent you from contacting us about an item that arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Beauty & Personal-Care Products

For health, hygiene, and safety reasons, opened, used, tested, or unsealed beauty and personal-care products are generally non-returnable.

Examples may include:

  • Cosmetics and makeup;

  • Skin-care products;

  • Hair-care products;

  • Shampoo and conditioner;

  • Oral-care products and toothbrushes;

  • Personal hygiene products;

  • Fragrances;

  • Products with applicators that contact the skin, mouth, eyes, or hair; and

  • Other products that cannot safely or hygienically be resold after opening.

An unopened beauty or personal-care product may be returned within 30 days after delivery if:

  • The manufacturer's seal remains intact;

  • The product has not been used or tested;

  • The packaging has not been materially damaged; and

  • The item is otherwise eligible for return.

If a beauty or personal-care product arrives damaged, leaking, defective, expired, or incorrect, please contact us promptly with photographs so we can review the issue.

Food, Grocery & Perishable Products

For health and safety reasons, food, beverages, grocery items, flowers, and other perishable goods are generally not returnable.

If a food or grocery item purchased directly from Zenaida Mart arrives damaged, spoiled, expired, incorrectly supplied, or otherwise defective, please contact us promptly.

We may request photographs of the product, packaging, expiration or lot information, and shipping container.

Do not return food or perishable products unless Zenaida Mart specifically instructs you to do so.

Bulk & Quantity Orders

Orders involving large quantities of the same or substantially similar product may be treated as bulk orders.

We may identify an order as a bulk order on the product page, quotation, invoice, order confirmation, or through communication with the customer.

Unless otherwise agreed in writing, unopened standard merchandise from a bulk order may be eligible for return within 14 days after delivery, subject to return authorization.

Bulk-order merchandise must be unopened, unused, undamaged, and in resalable condition.

The following bulk orders may be non-returnable unless damaged, defective, or incorrectly supplied:

  • Special-order merchandise;

  • Products specifically sourced for the customer;

  • Customized or personalized products;

  • Products ordered in quantities specifically for a business, organization, event, or customer request;

  • Clearance or final-sale bulk merchandise;

  • Perishable products; and

  • Hygiene-sensitive products that have been opened.

Shipping and handling charges associated with discretionary bulk-order returns are generally non-refundable.

Customers considering a substantial quantity purchase are encouraged to contact Zenaida Mart before ordering if return eligibility is important.

Sale, Clearance & Final-Sale Merchandise

A discounted price by itself does not automatically make an item final sale.

Regular sale merchandise may be returned under the standard return policy unless the product is otherwise excluded.

However, merchandise clearly identified as “Clearance,” “Final Sale,” or “Non-Returnable” before purchase is generally not eligible for discretionary returns or exchanges.

Clearance or final-sale status does not eliminate any remedy that may be available when merchandise arrives damaged, defective, incorrect, or where applicable law requires otherwise.

Other Non-Returnable Items

The following items are generally non-returnable:

  • Gift cards;

  • Downloadable or digital products after delivery or access;

  • Personalized or customized products;

  • Opened intimate or sanitary products;

  • Opened hygiene-sensitive merchandise;

  • Hazardous materials;

  • Flammable liquids or gases;

  • Perishable merchandise;

  • Products expressly identified as final sale or non-returnable; and

  • Other merchandise that cannot reasonably or safely be resold after use or opening.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If an item purchased directly from Zenaida Mart arrives damaged or defective, or you receive an incorrect item, contact:

info@zenaidamart.com

Please provide:

  • Your order number;

  • The name of the affected product;

  • A description of the problem; and

  • Clear photographs of the product, packaging, shipping label, and damage or defect when reasonably necessary.

Please retain the product and packaging until we provide instructions.

If we confirm that Zenaida Mart shipped an incorrect item or that an item qualifies as damaged or defective, we will provide an appropriate remedy, which may include replacement, exchange, refund, or other resolution as appropriate.

When Zenaida Mart requires the return of an item because of our error or a qualifying defect or shipping damage, we will provide applicable return-shipping instructions.

Exchanges

For ordinary size, color, or preference changes, please contact us to determine whether an exchange is available.

Exchange availability depends on inventory.

If a replacement product is unavailable, we may ask you to return the eligible merchandise for a refund and place a new order.

How to Start a Return

Before returning merchandise, email:

info@zenaidamart.com

Include:

  • Your name;

  • Order number;

  • Product you wish to return; and

  • Reason for the return.

If the merchandise qualifies, Zenaida Mart will provide return instructions and the appropriate return mailing address.

Do not send merchandise back to a manufacturer or third-party retailer unless Zenaida Mart specifically instructs you to do so.

Return Shipping Costs

For discretionary returns, including returns based on size, fit, preference, or a change of mind, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by Zenaida Mart or a refund of those charges is otherwise required by applicable law.

If merchandise arrives damaged, defective, or incorrect and Zenaida Mart requires it to be returned, we will provide applicable return-shipping instructions.

We strongly recommend using a trackable shipping method for customer-paid returns.

Customers should retain their return tracking information until the refund has been completed.

Refunds

After we receive an eligible return, we will inspect the merchandise.

We will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow your bank, credit-card issuer, or payment provider additional time to post the refund after Zenaida Mart has processed it.

Shipping charges are generally not refundable unless otherwise stated in this policy or required by applicable law.

Partial or Reduced Refunds

Where permitted by applicable law, Zenaida Mart may deny or reduce a discretionary refund when returned merchandise:

  • Shows signs of use or wear;

  • Is damaged for reasons unrelated to Zenaida Mart;

  • Is missing parts, accessories, packaging, or components;

  • Has been washed or altered;

  • Is returned in a condition that materially reduces its resale value; or

  • Otherwise fails to meet the conditions of this policy.

Order Cancellations

If you need to cancel an order purchased directly from Zenaida Mart, contact info@zenaidamart.com as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment begins.

We cannot guarantee cancellation once an order has been processed or shipped.

Shipping Policy

Products Shipped by Zenaida Mart

For merchandise sold and fulfilled directly by Zenaida Mart, available shipping options, charges, and estimated delivery information may be displayed during checkout.

Orders require processing before shipment.

Processing and delivery times may vary depending on:

  • Product availability;

  • Order volume;

  • Shipping destination;

  • Carrier operations;

  • Holidays;

  • Severe weather; and

  • Circumstances outside our reasonable control.

Tracking information may be provided after shipment when available.

Shipping Timeframes & Delays

Shipping and delivery dates displayed on Zenaida Mart are estimates unless expressly identified otherwise.

We make reasonable efforts to ship merchandise within the timeframe represented at the time of purchase.

If we become unable to ship an order within the promised timeframe, we will handle the delay in accordance with applicable law, including providing any required delay notice, cancellation opportunity, or refund.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

If you discover an address error, contact info@zenaidamart.com immediately.

We cannot guarantee that an address can be changed after an order enters fulfillment or has been shipped.

Customers may be responsible for additional shipping charges when a package is returned because an incorrect or incomplete address was supplied.

Lost or Missing Shipments

If your Zenaida Mart order does not arrive within the expected timeframe, contact us at:

info@zenaidamart.com

Please include your order number.

We may investigate the shipment with the carrier and request additional information from you.

If we determine that merchandise was lost before delivery, we will provide an appropriate remedy, which may include replacement or refund.

Third-Party & Affiliate Purchases

Zenaida Mart also features products and links from third-party retailers and affiliate partners.

If you click a link on Zenaida Mart and complete your purchase on Amazon, Walmart, AliExpress, Champion, Hanes, or another retailer's website, that transaction is with the applicable third-party retailer or seller.

For those purchases:

  • Zenaida Mart does not process the third-party order;

  • Zenaida Mart does not control fulfillment or shipping;

  • The third-party retailer's return and refund policy applies;

  • Return requests should be submitted to the retailer or seller from which you purchased the product; and

  • Questions concerning shipping, delivery, refunds, warranties, or exchanges should be directed to that retailer or seller.

Zenaida Mart may receive compensation from qualifying purchases made through affiliate links. Please review our Affiliate Disclosure for more information.

Contact Us

For questions concerning a product purchased directly from Zenaida Mart, including returns, refunds, exchanges, cancellations, or shipping, contact:

Zenaida Mart
Email: info@zenaidamart.com
Website: www.zenaidamart.com